These are some of the problems that our regular customers have encountered in the past, and I hope they help you!

Does this trail camera come with a warranty?

Yes,the manufacture provides a 12-month warranty

what is the maximum SD card that the trail game camera can support?

The trail game camera can support a max 512G SD card

What is the highest pixel for pictures and videos of this hunting camera?

Please find us via:hello@dsoonhunt.com This trail hunting camera can support up to 4K Image Resolution and 2.7K video resolution in Day time. Also, it comes with a 1080P sharper video quality in Night Vision.

does this camera have an external power port and if so is 6v or 12v?

Please find us via:hello@dsoonhunt.com YES, this trail camera has an external 6V power supply(at least 1.5A). It is on the left side of the bottom.

Is the infra red light and the flash visible ? Does it show a red glow or flash when triggered ?

Please find us via:hello@dsoonhunt.com YES, the infrared light of this trail camera will show a low glow while triggered at night.

When the SD card is full, will it record over the older pictures/videos or do I have to upload/delete them off the card?

Please find us via:hello@dsoonhunt.com If the capacity of the memory card is full, please note that the camera would stop recording and turn off the IR LED unless the endless capture function has been turned on. However, if you set the endless capture function, then the earliest document will be deleted when the card is nearly full.

How many Infrared sensors does the product have?

I believe this trail camera has3 Infrared sensors, one main sensor with 2 side sensors

I'd like to use this trail camera in the winter, anybody knows the operating temperature of this camera?

The instruction book mentioned the temperature is between -20℃ to+ 60℃

Why my camera could not be turned on?

Please find us via:hello@dsoonhunt.com
1. Please note that the compatible battery is AA alkaline battery only.
2. When using an external power supply, please make sure the voltage is 6V ( at least 1.5 A)